2.1 Help Inside Your Better Mailers Account

Your Better Mailers account has a built-in help center that covers everything platform-related — how to build automations, design cards, manage contacts, set up mailing lists, use QR codes, and more.

How to access it:
Once logged in, click Help in the top navigation bar.

[📸 SCREENSHOT: Top navigation bar with Help link highlighted]

What’s covered inside the help center

The help center is organized into three sections:

Onboarding Video Tutorials — 8 step-by-step video guides to get your account up and running:

• Step 1: Setting Up Your Profile

• Step 2: Billing & Membership

• Step 3: Importing Contacts

• Step 4: Editing Projects

• Step 5: Sending Cards & Gifts

• Step 6: Automations

• Nearest Neighbor Automation Tutorial

• Dynamic QR Code Video Tutorial

[📸 SCREENSHOT: Onboarding Video Tutorials section of the help center]

Frequently Asked Questions — 21 articles covering common tasks:

• Customer Support

• Clearing Cache and Cookies

• Order History Details

• How to Use Merge Fields

• How to Cancel an Order

• How to Create a Drip Automation

• Product Image Dimensions

• How to Edit Your Return Address

• Online Wallet Overview

• Design Templates vs Card & Gift Catalog

• How to Add Contacts to a Mailing List

• How to Delete Contacts from a Mailing List

• How to Send a Saved Project to a Group or Mailing List

• How to Send a Saved Project to Select Individuals

• How to Edit a Card or Gift in an Automation Shipment

• How to Enroll a Spouse to an Automation

• How to Create an Event Automation

• How to Add Shipments to an Event Automation

• And more

[📸 SCREENSHOT: FAQ section of the help center]

If your question is not answered in the help center, see Article 2.2 for how to contact the BetterMarketers support team.