2.4 Troubleshooting Access Problems

If you are having trouble logging in or accessing your account, work through the steps below before submitting a support ticket.

Step 1 — Confirm you are on the right page

Make sure you are logging in at:
https://mailers.bettermarketers.com/login

[📸 SCREENSHOT: Login page URL in browser address bar]

Step 2 — Check your browser

Better Mailers works best in Google Chrome. Some features do not work correctly in Safari. If you are using Safari or another browser, switch to Chrome and try again.

Step 3 — Clear your cache and cookies

If the page is behaving unexpectedly, clearing your browser cache and cookies often resolves it.

In Chrome:

1. Click the menu icon in the top-right corner and select Settings

2. Click Security and Privacy

3. Click Cookies and other site data

4. Toggle on Allow all cookies

5. Scroll down and check the blocked sites list — make sure the Better Mailers domain is not listed there

6. Close all browser tabs, reopen Chrome, and try again

[📸 SCREENSHOT: Chrome cookie settings]

Step 4 — Check your wallet and billing

If you can log in but orders are not going out, your wallet may be empty or your card may have declined. Go to Settings → Billing to check your balance and update your card if needed.

Step 5 — Contact support

If none of the above resolves the issue, submit a ticket at:
https://help.bettermarketers.com/support/tickets/new

Include your account email, a description of the issue, and the steps you have already tried.