2.2 Contacting BetterMarketers Support

For account, billing, access, or purchase questions, contact the BetterMarketers support team directly.

Submit a support ticket:
https://help.bettermarketers.com/support/tickets/new

[📸 SCREENSHOT: BetterMarketers support ticket form]

Fill in the form with your name, email, and a description of your issue. The more detail you include, the faster the team can help.

What to include in your ticket

To get the fastest resolution, include:

• The email address on your Better Mailers account

• A clear description of the issue

• Any steps you have already tried

• A screenshot if relevant

What BetterMarketers support handles:

• Account access and login issues

• Registration link not received

• Password reset requests

• Billing and payment questions

• Refund requests

• Purchase and subscription questions

What to use the in-platform help center for:

• How to build and manage automations

• Designing cards and gifts

• Managing contacts and mailing lists

• QR code setup and tracking

• Platform features and settings

For in-platform questions, click Help in the top navigation of your Better Mailers account. See Article 2.1 for the full list of what is covered there.