Better Mailers Support Guide
2.5 Getting Help & Support — FAQ
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2.5 Getting Help & Support — FAQ
Frequently Asked Questions
Where do I go for platform how-to questions?
Click Help in the top navigation inside your Better Mailers account. It covers automations, designs, contacts, mailing lists, QR codes, order history, and more.
How do I contact BetterMarketers support?
Submit a ticket at https://help.bettermarketers.com/support/tickets/new.
What should I include in a support ticket?
Your account email, a clear description of the issue, steps you have already tried, and a screenshot if relevant.
How do I reset my password?
Visit https://mailers.bettermarketers.com/forgot and follow the prompt, or submit a support ticket at https://help.bettermarketers.com/support/tickets/new.
How do I update my credit card?
Go to Settings → Billing inside your account.
How do I update my return address?
Go to Account → Profile, scroll to the Default Address section, update your details, and save.
What browser should I use?
Google Chrome is recommended. Some features do not work correctly in Safari.
My orders are on hold. What should I do?
Go to Settings → Billing. If your card was declined, update it there. Your wallet will recharge automatically and held orders will release.
I cannot log in. What should I try first?
Make sure you are at https://mailers.bettermarketers.com/login, switch to Chrome if you are not already on it, and clear your cache and cookies. If the issue continues, submit a support ticket.
I did not receive my registration link after purchasing. What do I do?
Check your spam folder first. If it is not there, submit a support ticket at https://help.bettermarketers.com/support/tickets/new with your name and purchase email.
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