Better Mailers Support Guide
1.5 Getting Started — FAQ
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1.5 Getting Started — FAQ
Frequently Asked Questions
I did not receive my registration link after purchasing. What should I do?
Check your spam or junk folder first. If it is not there, submit a support ticket at https://help.bettermarketers.com/support/tickets/new with your name and purchase email, and the team will resend it.
What do I need to complete account setup?
Your return address and a credit card. Both are required during registration. The promotional website field is optional.
How do I log in after my account is created?
Go to https://mailers.bettermarketers.com/login and enter your email and password.
I forgot my password. How do I reset it?
Visit https://mailers.bettermarketers.com/forgot and follow the prompt to reach out to your account manager, or submit a support ticket at https://help.bettermarketers.com/support/tickets/new.
What is the wallet and why do I need it?
Your wallet is the prepaid balance that pays for everything you send — postage, cards, and gifts. It is required. Without a funded wallet, orders cannot go out.
What is the auto-recharge and do I have to set it?
Yes, it is required. Auto-recharge keeps your wallet funded automatically so your mailers go out on schedule without you having to top it up manually each time.
Do my wallet funds expire?
Yes. Unused wallet funds expire 12 months after purchase.
Can I change my return address or billing details after setup?
Yes. Return address: Account → Profile. Card and auto-recharge: Settings → Billing.
Does Better Mailers ship internationally?
Yes. Better Mailers ships worldwide. Additional shipping fees apply for recipients outside the US, Canada, and Australia.
Where do I go for questions about using the platform — automations, designs, mailing lists, and so on?
Click Help in the top navigation inside your Better Mailers account. The built-in help center covers everything platform-related with step-by-step guides and video tutorials.
How do I contact BetterMarketers support?
Submit a ticket at https://help.bettermarketers.com/support/tickets/new for any account, billing, or access issues.
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