My Credits Aren't Showing

10.1 My Credits Aren't Showing

If you have purchased credits and they are not appearing in your dashboard, work through the steps below before contacting support.

📸 [SCREENSHOT — Usage tab showing credit balance]

Step 1 — Check your registration is complete.
Credits only become available after your account registration is fully complete. If you purchased Leads Launch but have not yet completed the registration steps from your email, do that first. Credits will not appear until the account is fully set up.

Step 2 — Refresh your browser.
Close and reopen your browser, log back in, and check the Usage tab in Settings. Sometimes a simple refresh resolves a display issue.

📸 [SCREENSHOT — Settings Usage tab with credit balance area highlighted]

Step 3 — Check your purchase confirmation.
Confirm that your purchase went through by checking your email for a purchase confirmation from BetterMarketers. If you did not receive a confirmation, the purchase may not have completed.

Step 4 — Allow a few minutes.
Credits are added automatically after purchase, but in some cases there may be a short delay. Wait a few minutes, refresh your browser, and check again.

Step 5 — Contact support.
If your credits are still not showing after completing the steps above, contact BetterMarketers support and include your purchase confirmation email. Do not reach out to the platform vendor directly — all support goes through BetterMarketers.