FAQ

Refresh your browser and check the Usage tab in Settings. If credits are still missing after a few minutes, check your purchase confirmation email. If the purchase went through but credits are not there, contact BetterMarketers support.

Your filters are likely too narrow. Remove one filter at a time and preview again. Broaden the location, widen the intent level, or reduce the number of required contact fields.

Confirm the lead pull was completed — a preview alone does not generate a file. Check your browser's download settings and try a different browser if needed. If the file is empty, contact BetterMarketers support.

Yes. Not every contact in the database has every field populated. Records without a particular field will have that column empty in your export.

Check the Status column in your Sync dashboard. The most common cause is a disconnected Google or Facebook account. Reconnect the account and check if the sync resumes.

Your spreadsheet application may not be recognizing the comma delimiter. In Excel use the Data — Import from Text/CSV option and set the delimiter to comma. In Google Sheets use File — Import and select comma as the separator.

Go to https://leads.bettermarketers.com/auth/sign-in and make sure you are using the correct email and password from your registration. If you have forgotten your password, use the Forgot Password option on the login page. See Section 1.4 for steps.

Check your spam, junk, and promotions folders. If it is not there, contact BetterMarketers support to have a new registration link sent.

Review your filter settings to make sure they are set to the right intent level, location, and contact type. If the results still do not match what you expected, contact BetterMarketers support.

Which sections appear depends on what is enabled for your account. Contact BetterMarketers support if you believe a section should be available but is not showing.

Improve your input file by adding more identifiers per record — emails, phone numbers, or name plus company combinations — and run the enrichment again. See Section 7.2 for input preparation tips.

No. Deleted audience lists are permanent and cannot be recovered. Make sure you have exported your leads before deleting a list. Contact BetterMarketers support if you need guidance on rebuilding a lost list.

Contact BetterMarketers support with a description of the issue, the steps you have already tried, and any relevant details such as the audience list name, purchase confirmation, or error message. Do not reach out to the platform vendor directly — all support goes through BetterMarketers.