My Download Isn't Working

10.3 My Download Isn't Working

If your list is not downloading or the file is empty or corrupted when you open it, work through the steps below.

📸 [SCREENSHOT — Download CSV button on an audience list]

Step 1 — Confirm leads were pulled successfully.
Before downloading, make sure you actually pulled leads from your audience using your credits. A preview alone does not create a downloadable file — you need to complete the pull step first.

[Placeholder: confirm the exact step that completes a lead pull and makes the file available for download]

Step 2 — Check your browser's download settings.
Some browsers block automatic downloads or redirect files to an unexpected location. Check your downloads folder and your browser's download permissions.

📸 [SCREENSHOT — Browser download settings or notification bar showing the file]

Step 3 — Try a different browser.
If the download is not triggering at all, try a different browser. Chrome and Firefox are recommended.

Step 4 — Check the file once downloaded.
If the file downloads but appears empty or corrupted:

• Make sure you are opening it in the correct application — CSV in Excel or Google Sheets, JSON in a text editor or developer tool, Excel in Microsoft Excel or Google Sheets.

• Do not try to open a JSON file in Excel directly — it will not display correctly.

• If the CSV appears to have all data in one column, check that the delimiter is set to comma in your spreadsheet application.

📸 [SCREENSHOT — Example of a correctly formatted CSV file opened in a spreadsheet]

Step 5 — Contact support.
If the download is consistently failing or the file is always empty after completing a lead pull, contact BetterMarketers support with details of the audience list and the issue you are seeing.