Better Salesbot Support Guide
FAQ
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FAQ
4.5 Frequently Asked Questions
Does my assistant work 24/7?
Yes. As long as your credit balance is active and your assistant is assigned to a phone number or active tag, it handles calls and messages at any time of day.
Does my assistant handle both calls and chat?
Yes. One assistant operates across voice and chat with shared context — it carries what it knows from a chat conversation into a voice call with the same contact.
Do I need a phone number to use Better SalesBot?
Only for voice calls. Chat AI runs through a GoHighLevel active tag and does not require a phone number. You can start with chat only and add voice later.
Can my assistant make outbound calls as well as receive them?
Yes. Outbound calls are placed through a GoHighLevel workflow. Your assistant can run follow-up campaigns, renewal outreach, or lead reactivation calls automatically.
Can my assistant book, reschedule, and cancel appointments?
Yes. All three — plus looking up existing appointments — are supported in the same conversation, by voice or chat.
Where does everything get logged?
Every call and chat is automatically logged to the contact record in your GoHighLevel CRM — transcript, recording, summary, and outcome tags.
Can I use the outcome of a call to trigger a GoHighLevel workflow?
Yes. Call outcome tags are applied to the contact after every call and can trigger any GoHighLevel workflow — confirmation emails, follow-up sequences, pipeline moves, and more.
How do I stop my assistant from responding to a specific contact?
Apply the kill switch tag to that contact's conversation in GoHighLevel. The assistant stops responding immediately.
Can I transfer a live call to a human?
Yes. Your assistant can transfer the call and alert your team in Slack or Discord the moment the transfer is triggered.
What happens if my assistant leaves a voicemail?
Voicemail handling is configurable inside the platform. Your assistant can detect voicemail and respond according to your settings — leaving a message or logging the outcome. Instructions are in the Docs under Build → Voice AI → Voicemail Handling.
Where do I find step-by-step instructions for all features?
Inside your Better SalesBot account. Click "Docs" at the bottom left. The Docs cover every feature in detail — from building assistants to deploying calls, monitoring results, and troubleshooting issues.
Something is not working. Where do I start?
First check the Troubleshooting section in the Docs inside your account — it covers the most common issues with calls, chat, calendar, and connectivity. If you cannot find a resolution there, submit a support ticket through the BetterMarketers support page or chat with the BetterChatbot for immediate help.
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