Common Issues and Quick Fixes

5.1 Common Issues and Quick Fixes

This article covers the most frequently reported issues and their fastest resolutions. If you have just run into a problem, start here before going deeper into the other troubleshooting articles.

The Better SalesBot tab is not showing in GoHighLevel.
Refresh your GoHighLevel page. If the tab still does not appear after a few minutes, confirm your SalesBot Launch purchase is complete and your GHL plan is active (Lifetime, Promoter, or Marketer). If both are confirmed and the tab is still missing, submit a support ticket through the BetterMarketers support page or chat with the BetterChatbot.

My assistant is not answering calls.
Check the following in order:

1. Your AI Voice Credits balance — if it is zero, your assistant cannot take calls

2. Your phone number is assigned to your assistant inside the platform

3. GoHighLevel OAuth is connected in your platform settings

4. Your assistant is not in a paused or inactive state

If all four are in order and calls are still not being answered, check the Docs under Troubleshooting → Common Issues or submit a support ticket.

My assistant is not responding to chat messages.
Check the following:

1. The active tag is applied to the contact's conversation in GoHighLevel

2. The kill switch tag is not applied to that contact

3. GoHighLevel OAuth is connected

Instructions for active tags are in the Docs under Deploy → Active Tags.

My assistant is not booking appointments.
Check the following:

1. Your GoHighLevel calendar is connected inside the platform

2. The appointment booking tool is enabled on your assistant

3. Your calendar has available slots in the time range the caller requested

Calendar debugging instructions are in the Docs under Troubleshooting → Calendar Debugging.

I purchased Voice Credits but my balance is not showing.
Allow a few minutes and refresh your Better SalesBot account. If the balance still does not appear after 10 minutes, submit a support ticket through the BetterMarketers support page or chat with the BetterChatbot.

I can see transcripts but no recording.
Recording settings are configurable inside the platform. Check your assistant's call settings to confirm recording is enabled. Instructions are in the Docs under Build → Voice AI → Call Settings.