Better Salesbot Support Guide
FAQ
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FAQ
5.5 Frequently Asked Questions
What should I check first when something stops working?
In this order: your credit balance, your GoHighLevel OAuth connection, and whether your phone number or active tag is correctly assigned. These three cover the majority of issues across voice and chat.
My assistant is not answering calls or messages. Where do I start?
Check your credit balance first. If it is zero, your assistant cannot operate. If credits are available, check your OAuth connection and phone number or active tag assignment.
My assistant is giving wrong answers. How do I fix it?
This is a knowledge base or prompt issue. Update your knowledge base with accurate information and refine your assistant's prompt. Instructions are in the Docs under Troubleshooting → Knowledge Optimization.
Calls are failing with a Dial Failed error. What does that mean?
The outbound call did not connect. Common causes are incorrect phone number formatting, a DNC block, or a zero credit balance. Full resolution steps are in the Docs under Troubleshooting → Dial Failed.
My chat widget is not showing on my website.
Check your embed code installation and view your website in a private or incognito window. A cached or logged-in view can hide a working widget.
I purchased credits but my balance is not showing.
Wait a few minutes and refresh your account. If it still does not appear after 10 minutes, submit a support ticket.
My credits reset but calls are still not going through.
Confirm the balance is showing correctly in your account, then check your phone number assignment and GoHighLevel OAuth connection. If both are confirmed, submit a support ticket.
My assistant stopped responding mid-conversation.
Check whether the active tag is still applied and the kill switch tag is not present. Also confirm your credit balance did not reach zero during the session.
Can I resolve most issues without contacting support?
Yes. The Docs Troubleshooting section inside your account covers the most common issues with step-by-step resolutions. Start there before raising a ticket.
How do I contact BetterMarketers support?
Two ways. Submit a support ticket through the BetterMarketers support page, or start a conversation with the BetterChatbot for immediate help.
When should I contact support instead of using the Docs?
Contact support for account access issues, billing and payment problems, purchases that did not process correctly, and any issue you cannot resolve after following the Docs troubleshooting steps.
Is there anything the BetterMarketers support team cannot help with?
For deep platform-level technical issues — assistant configuration, custom tool building, advanced workflow setup — the in-platform Docs are the most detailed reference. BetterMarketers support handles account, billing, and access issues. The Onboarding add-on is available if you need hands-on platform configuration help.
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