Credits, Billing, and Account Issues

5.4 Credits, Billing, and Account Issues

This article covers issues related to Voice Credits, billing, account access, and purchase problems.

I purchased SalesBot Launch but my account is not active.
Activation is instant. If your Better SalesBot tab is not showing in GoHighLevel, refresh the page first. If it still does not appear after a few minutes, confirm the purchase completed successfully and your GHL plan is active. If both are confirmed, submit a support ticket through the BetterMarketers support page or chat with the BetterChatbot.

I purchased Voice Credits but my balance is not showing.
Allow a few minutes for the purchase to process and refresh your Better SalesBot account. If the balance is still not showing after 10 minutes, submit a support ticket.

My credit balance looks wrong.
Your balance decreases as your assistant handles calls and conversations. If the balance appears lower than expected, check your call history inside the platform to account for usage. If the balance appears incorrect after accounting for usage, submit a support ticket.

My credits reset but my assistant is still not making calls.
Confirm the new credit balance is showing correctly in your account. If the balance shows correctly but calls are still not going through, check that your phone number is assigned and your GoHighLevel OAuth is connected. If both are in order, submit a support ticket.

I was charged but I did not authorize a renewal.
Voice Credits renew monthly on your billing date. If you did not intend to renew, submit a support ticket through the BetterMarketers support page immediately. Note that all Voice Credit purchases are non-refundable per the BetterMarketers refund policy.

I cannot access my Better SalesBot account.
Check the following:

1. You are logged into the correct GoHighLevel account

2. Your GHL plan is active — Lifetime, Promoter, or Marketer

3. SalesBot Launch is on your account

If all three are confirmed and you still cannot access the account, submit a support ticket.

I purchased the wrong Voice Credit tier.
All purchases are non-refundable. If you need more minutes, you can upgrade to a higher tier. If you purchased a higher tier than needed, the excess minutes will clear at the end of the billing cycle.