Chat AI — SMS and Live Chat

4.2 Chat AI — SMS and Live Chat

Chat AI allows your assistant to respond to SMS messages and live chat conversations automatically — without a phone call, without a workflow trigger for each reply, and without a human having to be available.

What you need before Chat AI works:

• SalesBot Launch purchased and active

• GoHighLevel OAuth connected

• An active tag applied to the contact's conversation in GoHighLevel

How Chat AI is activated:

Chat AI does not run on every conversation by default. It is activated on a per-contact basis using a GoHighLevel active tag. When the active tag is applied to a contact's conversation — through a workflow, manually, or triggered by an event — your assistant begins responding to that contact's messages.

This means you control exactly which conversations your assistant handles. Instructions for setting up the active tag are in the Docs under Deploy → Active Tags.

What Chat AI handles:

• Incoming SMS messages

• Live chat conversations

• Responding to questions from your knowledge base

• Qualifying leads through chat

• Booking appointments in a chat conversation

• Handing off to a human when needed

Turning off Chat AI for a contact:

If you need to take over a conversation manually, you can disable your assistant for a specific contact instantly using the kill switch tag. When applied, the assistant stops responding to that contact's messages immediately. Instructions are in the Docs under Build → Chat AI → Global Kill Switch.

Chat widget:

Your assistant can also be deployed as a chat widget on your website — a floating chat window visitors can open to start a conversation. Instructions are in the Docs under Deploy → Chat Widget and Deploy → Voice Orb Widget.