Voice AI — Inbound and Outbound Calls

4.1 Voice AI — Inbound and Outbound Calls

Voice AI is the core of Better SalesBot. Your assistant handles phone calls by voice — answering calls the moment they come in, placing calls to a list, qualifying leads, booking appointments, and transferring to a human when needed. It runs on your credit balance, drawing one minute per minute of active conversation.

What you need before voice calls work:

• SalesBot Launch purchased and active

• GoHighLevel OAuth connected

• A phone number assigned to your assistant

• AI Voice Credits purchased

Inbound calls:

When someone calls your assigned phone number, your assistant picks up immediately — regardless of the time of day. It introduces itself, handles the conversation based on its configuration, and takes the appropriate action: qualifying the lead, booking an appointment, answering a question, or transferring to a human.

Every inbound call is logged with a transcript, recording, and summary written to the contact record in GoHighLevel.

Outbound calls:

Your assistant can place outbound calls to a list of contacts through a GoHighLevel workflow. This is how you run follow-up campaigns, renewal outreach, or lead reactivation — your assistant calls each contact, handles the conversation, and logs the outcome.

Instructions for setting up outbound calls are in the Docs under Deploy → Outbound Calls.

Call transfers:

Your assistant can transfer a live call to a human agent at any point in the conversation — triggered by the caller's request or by a condition you define. When a transfer happens, your team is alerted in Slack or Discord so someone can pick up immediately.

Voicemail:

Your assistant can detect when a call reaches voicemail and handle it according to your configuration — leaving a message or logging the outcome without drawing unnecessary credit time.

Call forwarding:

Unanswered calls on your existing number can be forwarded to your assistant using a GoHighLevel workflow. Instructions are in the Docs under Deploy → Call Forwarding.

DNC compliance:

Better SalesBot includes a multi-layered Do Not Call compliance system for outbound calls. This is a shared-responsibility model — it provides compliance tooling, but ensuring your lists and practices meet applicable regulations is your responsibility. Full details are in the Docs under Monitor → DNC Compliance.