10.6 FAQ

Start with two things: confirm you have an active Pixel Credits tier under Settings → Usage, and confirm the script is installed inside the <head> tag on a live https page on your root domain. See Section 10.1 for the full checklist.

Better Pixel resolves a share of your traffic — not all of it. Bot traffic, VPN users, and visitors outside the U.S. are unlikely to resolve. If credits ran out mid-cycle, collection also stops until the next billing date. See Section 10.2 for all possible causes.

Either there are no resolutions in the timeframe you exported, or your credits ran out before any resolutions were generated. Check that your pixel has been active and that your Usage tab shows resolutions have been created.

The most common cause is an expired Google authentication. Go to Integrations → Sync, select Google Sheets, and reconnect your Google account. See Section 10.4 for the full reconnection steps.

Check that your Facebook connection is still active in Integrations → Sync. Reconnect if needed. Also confirm that the Custom Audience you synced to still exists in your Facebook Ads account. See Section 10.4 for steps.

Check spam, junk, and promotions folders first. If it is not there, contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new to have a new link sent.

Click Forgot Password on the login page at https://leads.bettermarketers.com/, enter your registered email, and follow the reset link. See Section 10.5 for full steps.

The pixel is not firing or has not been detected as live on your site. Check that the script is correctly installed, published, and placed in the <head> of an https page on your root domain. Visit your site to trigger the pixel, then recheck the status.

No. All support goes through BetterMarketers. Contact us at https://help.bettermarketers.com/support/tickets/new — do not reach out to the platform vendor directly.

Include a description of the issue, the steps you have already tried, your pixel domain or name, any error messages you are seeing, and your purchase confirmation if the issue relates to account access or credits. The more detail you provide, the faster the issue can be resolved.