10.3 My Export Isn’t Working

If your CSV download is not completing or the file is coming through empty or corrupted, work through the following checks.

Check 1: Is there data to export?
If your pixel has not generated any resolutions yet, or your credits ran out before any resolutions were created, the export file will be empty. Check that you have resolutions visible in your dashboard before attempting to export.

Check 2: Is your browser blocking the download?
Some browsers block automatic file downloads. Check your browser’s download settings or download bar for a blocked download notification. Try allowing the download or use a different browser.

Check 3: Is the file downloading but not opening correctly?
If the file downloads but looks like garbled text or won’t open, it may be a delimiter issue. When opening in Excel, use Data → Import from Text/CSV and set the delimiter to comma. In Google Sheets, use File → Import and select comma as the separator.

Check 4: Is the file completely empty?
An empty file that downloaded correctly — with headers but no rows — means there were no resolutions in the selected timeframe. Confirm that your pixel has been active and generating resolutions.

Check 5: Did the download time out?
Very large exports may take longer to generate. If the download started and then failed, try again. If the problem persists, contact BetterMarketers support.

📸 [Screenshot: CSV export button in the Pixel data view]

If your export is consistently failing and none of the above resolve it, contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new — include the pixel name, the error or symptom you are seeing, and the browser you are using.