10.5 I Can’t Log In to My Account

Wrong email or password:
Make sure you are using the email address you registered with. Passwords are case-sensitive. If you are not sure which email you used, check for the original registration email from BetterMarketers in your inbox.

Forgot your password:

1. Go to https://leads.bettermarketers.com/

2. Click Forgot Password.

3. Enter your registered email address.

4. Check your inbox for a password reset email — also check spam, junk, and promotions folders.

5. Click the reset link and create a new password.

6. Return to the login page and sign in with your new password.

📸 [Screenshot: Forgot Password link on the login screen]

📸 [Screenshot: Password reset email in inbox]

Registration email never arrived:
If you purchased Better Pixel but never received a registration email:

1. Check your spam, junk, and promotions folders.

2. If it is not there, contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new to have a new registration link sent.

Account access lost — email address no longer accessible:
If you no longer have access to the email address on your account, contact BetterMarketers support. Do not attempt to create a new account — your existing account holds your pixel data and credits.

Browser or cache issue:
If the login page is not loading correctly or behaving unexpectedly, try clearing your browser cache and cookies, or use a different browser. Incognito or private browsing mode can also help rule out a cached session issue.

All login and access issues go through BetterMarketers support at https://help.bettermarketers.com/support/tickets/new — do not contact the platform vendor directly.