6.3 FAQ

Google Sheets and Facebook. Both are set up from the Sync section under Integrations in your dashboard.

It can. Once a sync is active, new resolutions flow automatically to your chosen destination. You don’t need to manually download and upload anything. That said, keeping a CSV export habit as a backup is never a bad idea.

Yes. You’ll be asked to authenticate with your Google account during setup. The sheet you sync to must be in that Google account.

It updates automatically as new resolutions come in. Exact timing will follow the platform’s sync cadence — new resolutions should appear in your sheet shortly after they are generated.

Yes. You’ll need an active Facebook Ads account to connect and a Custom Audience to sync into.

Facebook requires a minimum audience size before a Custom Audience can be used for campaigns. If your audience is newly created and small, it may not be available yet. This is a Facebook requirement — continue building your audience and it will become usable once the threshold is met.

Yes. Once your Custom Audience has enough records, you can use it as the source for a Facebook Lookalike Audience in Ads Manager.

First check that your Google or Facebook account connection is still active — authentication can expire and may need to be reconnected. If the connection looks fine and data still isn’t flowing, contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new

Contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new — do not reach out to the platform vendor directly.