LiveAgent
Feature-dense and reasonably priced for what's included, but the a la carte social-channel add-ons…
Feature-dense and reasonably priced for what's included, but the a la carte social-channel add-ons ($39-58/month extra on lower tiers) mean the advertised $15-19/agent starting price understates real cost for multi-channel teams.Reviewed
What it does
LiveAgent combines a ticketing helpdesk, live chat widget, and call center (with its own VoIP capability) into one agent interface, alongside a knowledge base and customer portal. It's built for support teams that want phone, chat, and email handled in a single tool rather than stitching several products together. Four tiers on annual billing: Small at $15/agent/month, Medium at $29, Large at $49, and Enterprise at $69 (monthly billing runs $19-85). Social media channel integrations (Facebook, Instagram, etc.) are a separate paid add-on on the lower tiers, and higher tiers add workflow automation and an AI Answer Assistant.
Who this helps
Support teams that want phone/call-center functionality bundled with ticketing, not purchased separately
Small to mid-size teams comparing cost against LiveChat or Zendesk
Businesses that value a large pre-built integration marketplace
Budget planners should add social-channel costs before comparing sticker prices to competitors
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