Zoho Desk
The best entry point for genuinely small teams thanks to the real free plan, but the useful AI features are locked behind the $40/agent/month Enterprise tier.
What it does
Zoho Desk is a help desk platform with ticketing, a customer self-service portal, and knowledge base tools, scaling from a free 3-agent plan up through tiers that add live chat, WhatsApp, telephony, and multi-department ticketing. It's built to plug directly into Zoho's wider CRM and business-app ecosystem.
Who this helps
You want a help desk that starts free.
You want ticketing and a self-service portal.
You may add live chat, WhatsApp, or telephony later.
You use other Zoho apps.
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