GrooveHQ

What it does

GrooveHQ (Groove) is a help desk platform for small and mid-sized businesses, combining a shared inbox, ticketing, live chat, and a built-in knowledge base with collision detection, private notes, and team mentions for internal collaboration. It's built for teams that want a no-frills support tool: straightforward setup, mobile apps for iOS and Android, and reporting on response times and customer satisfaction without a steep learning curve.

Who this helps

You run support for a small or mid-sized business.

You want a shared inbox and live chat.

You want a built-in knowledge base.

You want something simpler than enterprise help desks.