Decagon

What it does

Decagon builds generative AI agents that handle customer support conversations end to end, learning from documentation, past tickets, and internal tools. It charges per-conversation or per-resolution with volume discounts. The company raised a $250 million Series D in 2026 at a $4.5 billion valuation, positioning for large enterprise CX teams.

Who this helps

You want AI agents handling support conversations end to end.

You want agents that learn from your docs and past tickets.

You prefer paying per conversation or resolution.

You run support for a fast-growing company.