Kayako
An interesting bet for teams confident in AI ticket resolution, since cost scales with successful automation rather than headcount, but that same model turns unpredictable and expensive fast at high ticket volume.
What it does
Kayako is a help desk platform that has pivoted toward AI-first support, centering the product on "Kay," an AI agent that resolves tickets automatically, with pricing charged per successfully AI-resolved ticket rather than per human agent seat. It's being evaluated mainly by support teams willing to bet on AI resolution rates directly translating into savings versus a traditional per-seat help desk.
Who this helps
You run customer support and want AI to resolve tickets.
You want an AI agent at the center of your help desk.
You handle repetitive support questions.
You want pricing tied to AI resolutions.
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