
A long-established player worth including for its scale and messaging heritage, but flag the pending SoundHound AI acquisition clearly.
LivePerson provides an AI-powered conversational platform for customer engagement across messaging, chat, and voice channels, historically strong in conversational commerce alongside standard support automation. In 2026, SoundHound AI agreed to acquire LivePerson in an all-stock merger (announced April 2026, amended July 2026, expected to close late 2026), which will likely reshape its product roadmap and pricing.
You run customer engagement across messaging, chat, and voice.
You want AI handling conversations at enterprise scale.
You sell through conversational commerce.
You need support automation tied to your existing systems.
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