Ada

What it does

Ada is an AI customer service agent platform for large-scale support operations, resolving inquiries autonomously across chat, email, and voice by pulling from a company's knowledge base and backend systems, then handing off to human agents when needed. The platform includes a no-code builder, analytics on resolution rates, and integrations with major helpdesk and CRM systems. Pricing is conversation- or resolution-based.

Who this helps

You run a large customer support operation.

You want AI resolving questions across chat, email, and voice.

You want answers pulled from your knowledge base and systems.

You need clean handoff to human agents.