Freshchat
An affordable, easy on-ramp to AI-assisted live chat, but the advertised price rarely matches the final bill once AI add-ons and session packs are added.
What it does
Freshchat is Freshworks' live chat and messaging product, offering web chat widgets, WhatsApp integration, and AI-driven chatbots (Freddy AI) for resolving common questions before human handoff. Typically deployed alongside Freshdesk. Freddy AI Copilot assists human agents with suggested replies, while Freddy AI Agent handles autonomous resolution on a per-session pricing model on top of the base subscription.
Who this helps
You want live chat and WhatsApp support in one tool.
You already use Freshdesk.
You want AI answering common questions first.
Your agents want AI help writing replies.
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