Hiver
The natural pick for any team already living in Gmail/Google Workspace that wants shared-inbox collaboration without switching tools, and unlike some competitors, AI features are included in every paid tier rather than sold as an add-on.
What it does
Hiver turns Gmail into a shared team inbox with ticket assignment, collision detection, SLAs, and automation, without requiring agents to learn a separate interface. It also ships Hiver Omni, a standalone omnichannel workspace unifying email, live chat, Slack, voice, WhatsApp, and social at the same pricing ladder.
Who this helps
You want a shared team inbox inside Gmail.
You want ticket assignment and SLAs without a new tool.
You want to avoid two people answering the same email.
You may want a standalone omnichannel helpdesk later.
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