Front
A strong shared-inbox pick for teams that need true omnichannel collaboration (email, chat, SMS, social,…
A strong shared-inbox pick for teams that need true omnichannel collaboration (email, chat, SMS, social, voice) in one workspace, but the jump from Starter's single-channel cap to Professional's $65/seat omnichannel tier is a steep one to budget for.Reviewed
What it does
Front is a customer-operations platform built around a shared inbox where teams triage, assign, comment on, and resolve customer conversations together across email, SMS, live chat, social, and voice. It includes collaborative drafting, analytics, automation rules, and an AI Copilot add-on for triage and drafting. It's used by operations, support, and account management teams that need every customer conversation visible to the whole team, not siloed in one person's inbox, and by companies managing conversations across more than one channel at once.
Who this helps
Support and ops teams tired of losing context in individual inboxes
Companies managing customer conversations across email, chat, and SMS at once
Teams that need collaborative drafting and internal comments on live threads
Account managers who want automation rules routing conversations by type
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