Richpanel
A solid Gorgias alternative for Shopify brands that want AI deflection built in, but per-store rather than per-agent pricing and a separate per-conversation AI fee mean the real bill needs checking before quoting a client.
What it does
Richpanel is an ecommerce-focused helpdesk that centralizes email, live chat, social, and SMS into one inbox and pairs it with a self-service portal (FAQs, order tracking, returns) meant to cut inbound ticket volume before an agent ever sees it. It's built specifically for Shopify and similar store platforms, pulling order data directly into the agent view.
Who this helps
You run support for an ecommerce brand.
You want one inbox for email, chat, social, and SMS.
You want customers to track orders and returns themselves.
You want fewer repetitive tickets.
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