Better Pixels Support Guide
8.3 FAQ
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8.3 FAQ
Frequently Asked Questions
How do I add a team member to my account?
Go to Settings → Members in your dashboard, click Invite Member, enter their email address, assign a role, and send the invitation. They will receive an email with instructions to set up access.
How do I remove someone’s access?
Go to Settings → Members, find the member you want to remove, and select the remove or revoke access option. Their access is revoked immediately.
What happens to data a removed member exported?
Removing a member from your account does not delete anything they downloaded during their time on the account. If you have a concern about a member’s activity, contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new
How do I change my account email address?
Go to Settings → Settings, update the email address field, and save. You may be asked to verify the new address before the change takes effect.
How do I change my password?
Go to Settings → Settings and use the change password option. Enter your current password, then your new one, and save. If you’re locked out, use Forgot Password on the login page instead.
Where do I check my Pixel Credits balance?
Under Settings → Usage in the left-hand menu. Your remaining credits, resolutions used this cycle, and next billing date are all shown there.
I changed my email address but now I can’t log in. What do I do?
Try logging in with your new email address. If the change required email verification and you didn’t complete it, the old address may still be active. If you’re still locked out, contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new
Who do I contact for account or access issues?
Contact BetterMarketers support at https://help.bettermarketers.com/support/tickets/new — do not reach out to the platform vendor directly.
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