Trengo
A strong pick specifically for WhatsApp-heavy support teams, but the conversation-based pricing model with a per-conversation AI surcharge has drawn real complaints about unpredictable bill increases — flag this clearly before recommending it.
What it does
Trengo is an omnichannel inbox that unifies WhatsApp, email, live chat, Instagram, and Facebook into one team workspace, with AI-first automation for routing and replying to conversations. It's particularly strong for businesses whose primary support channel is WhatsApp. On annual billing, Boost is €299/month (10 users, 6,000 conversations/year) and Pro is €499/month (20 users, 18,000 conversations/year), with month-to-month running higher (€349/
Who this helps
You support customers on WhatsApp, email, chat, and social.
You want one team inbox for every channel.
You want AI routing and replies.
You run a European business.
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