
A solid, transparently-priced ITSM option for mid-market to large organizations wanting one flat per-agent price with everything included, but it's overbuilt and overpriced for anyone just running customer support rather than internal IT service management.
Vivantio is a service management platform combining ITSM, CRM, asset management, and 600+ integrations under one flat per-agent price with no separate module fees. It supports both named and concurrent licensing, and self-service portal users (requestors/customers) don't require a paid license at all.
You need IT service management and CRM in one platform.
You want one flat price per agent.
You need many integrations.
You run service desks for internal or external customers.
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