Better Leads Support Guide
Frequently Asked Questions
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Frequently Asked Questions
Frequently Asked Questions
What is Leads Launch?
Leads Launch is the required first purchase for Better Leads. It costs $125 and opens your account and dashboard. It does not include leads — those are purchased separately as credit packs.
Why do I have to buy Leads Launch before I can buy credits?
Leads Launch is the gateway that creates your account. Until it is owned, lead credit packs are locked and cannot be purchased.
Does Leads Launch include any leads?
No. Leads Launch opens your account and dashboard only. Lead credits are purchased separately after.
Is Leads Launch refundable?
No. Leads Launch is non-refundable. Once purchased, your account access is permanent.
What is the difference between monthly and prepaid credits?
Monthly credits renew and reset each month — unused leads don't carry over. Prepaid credits are a one-time purchase that never expire. Your account runs on one model at a time.
Can I have both monthly and prepaid credits at the same time?
No. An account runs on one credit model at a time — either monthly or prepaid, not both.
Do unused monthly credits roll over?
No. Monthly credits reset at the start of each billing cycle.
Do prepaid credits ever expire?
No. Prepaid credits stay on your account until you use them.
How quickly are credits added after purchase?
Credits are added to your account immediately after your purchase is confirmed.
Where do I check my credit balance?
Go to Settings in your left navigation, then click the Usage tab.
I purchased credits but they are not showing. What do I do?
Wait a few minutes and refresh your dashboard. If they still don't appear, contact BetterMarketers support with your purchase confirmation.
Can I get Leads Launch as part of a bundle?
Yes. The Launch Bundle at $350 includes Leads Launch alongside GHL Power Launch, SalesBot Launch, Pixel Launch, and Email Launch.
Can I switch between monthly and prepaid?
Contact BetterMarketers support for help switching credit models.
What happens to my credits if I switch models?
Contact BetterMarketers support before switching to understand how your existing balance is handled.
I used all my credits. What now?
Go to the credits purchase area and buy a new pack. See Section 2.3 for steps.
Who do I contact if I have a problem with my credits or purchase?
Contact BetterMarketers support. Do not reach out to the platform vendor directly — all support goes through BetterMarketers.
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