PolyAI
Strong enterprise credibility (Marriott, Volkswagen, PG&E) and a claimed 50% call containment rate, but this is a multi-month enterprise sales cycle, not a self-serve tool a small team can try today.
What it does
PolyAI builds voice AI agents for large enterprise customer service and contact center operations, handling conversations in 18 languages for brands like Marriott, Caesars, and Volkswagen. Its proprietary Raven LLM and Owl ASR are purpose-built for enterprise customer service rather than general-purpose chat. The platform is positioned for organizations with existing contact-center infrastructure and high call volume, claiming to resolve roughly half of customer service calls autonomously and free live agents for complex cases.
Who this helps
Enterprise IT and CX teams managing multiple AI agents across channels
Regulated industries (insurance, healthcare, financial services) needing compliance certifications
Global brands needing multilingual voice support across 35+ languages
Contact center operations teams replacing legacy IVR systems
Browse by category
Browse similar tools