Aircall
A capable cloud phone system for sales and support teams that want call routing, CRM sync, and AI call…
A capable cloud phone system for sales and support teams that want call routing, CRM sync, and AI call insights, but per-license billing with a 3-seat minimum and paid AI add-ons make it pricier in practice than the headline rate suggests.Reviewed
What it does
Aircall is a cloud-based business phone system offering call routing, IVR, shared call queues, and two-way CRM/helpdesk integrations (Salesforce, HubSpot, Zendesk, and others), plus optional AI add-ons for call summaries, sentiment, and live coaching prompts. It's used by sales and support teams that need a real phone system tied directly into their CRM, rather than a disconnected consumer VoIP app.
Who this helps
Sales teams needing a dialer that logs calls directly into their CRM
Support teams running shared call queues across multiple agents
Remote or distributed teams needing a professional phone system with no hardware
Managers wanting AI-assisted call summaries and coaching insights
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