Better Leads Support Guide
Frequently Asked Questions
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Frequently Asked Questions
Frequently Asked Questions
What is Better Leads?
Better Leads is a data platform for building audiences of verified, in-market people for both B2B and B2C. You build your audience from a large verified database, then export or sync it to use across your ads, email, calls, and direct mail.
Who is Better Leads for?
Anyone who wants to reach real, verified buyers instead of relying on broad ad targeting or stale purchased lists. Common users include businesses in roofing, solar, insurance, real estate, and home services — but it works for any business or service targeting U.S.-based buyers.
Does Better Leads work for both businesses and individual consumers?
Yes. You can build B2B audiences (businesses and decision-makers) and B2C audiences (individual consumers) from the same platform.
Do I need GoHighLevel or any other software to use it?
No. Better Leads runs on its own dashboard. No GoHighLevel, no plan upgrade, and no third-party software required.
Is Better Leads the same as Better Pixel?
No. Better Leads builds audiences from a verified database. Better Pixel identifies the anonymous visitors already coming to your website. They are separate products that can work side by side on the same account.
When do I receive my account registration email?
The email is sent automatically after your purchase is processed. It usually arrives within a few minutes. If you don't see it, check your spam or promotions folder.
My registration email never arrived. What do I do?
Check your spam, junk, and promotions folders first. If it's not there, contact BetterMarketers support and we'll send a new registration link.
My registration link has expired. What should I do?
Contact BetterMarketers support and request a new registration link. Expired links cannot be reused.
Where do I log in?
Go to [LOGIN URL] and enter the email and password you created during registration.
I can't log in. What should I check first?
Make sure you are using the email address you registered with and the password you created during setup. If you've forgotten your password, use the Forgot Password option on the login page.
Should each team member have their own login?
Yes. Each person should have their own login credentials. See Section 8.1 to learn how to add members to your account.
I forgot my password. What do I do?
Go to the login page and click Forgot Password. Enter your registered email address and follow the reset link sent to your inbox.
My password reset email didn't arrive. What now?
Check your spam and promotions folders. Make sure you entered the correct email — the one you used when you registered. If you still don't receive it, contact BetterMarketers support.
What is the first thing I should do after logging in?
Go to Settings and check the Usage tab to confirm your credit balance. Then head to Audience Lists to build your first audience.
I only see some sections in my navigation. Is my account incomplete?
Not necessarily. Which sections appear depends on what is enabled for your account. Pixels and Sync appear only if those features are active. Contact support if you believe something is missing.
Where do I check how many credits I have left?
Go to Settings, then click the Usage tab. Your remaining credit balance and usage history are displayed there.
Can I use Better Leads on mobile?
Better Leads is a web-based dashboard. It can be accessed from a mobile browser, though it is best experienced on a desktop or laptop for building and managing audiences.
Is my data private?
Yes. Your account and the audiences you build are private to you. Nothing you build is visible to other users or shared across accounts.
What happens if I purchase the Launch Bundle instead of Leads Launch on its own?
The Launch Bundle ($350) includes Leads Launch alongside GHL Power Launch, SalesBot Launch, Pixel Launch, and Email Launch. Your Better Leads account is set up the same way — you will receive a registration email and follow the same steps to get started.
Can I have Better Leads and Better Pixel on the same account?
Yes. Pixels and Leads work side by side on one Better account. You do not need a separate account for each.
Who do I contact if I have an issue getting started?
Contact BetterMarketers support. Do not reach out to the platform vendor directly — all support goes through BetterMarketers.
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