Freshsales
A capable, fairly-priced CRM for teams already using or considering the Freshworks ecosystem, with…
A capable, fairly-priced CRM for teams already using or considering the Freshworks ecosystem, with genuinely useful AI lead scoring, though the free tier is thin enough to push most real users into a paid plan quickly.Reviewed
What it does
Freshsales is Freshworks' sales CRM, offering contact and deal management, built-in phone and email, visual sales pipelines, and AI-driven lead scoring and deal insights (branded Freddy AI). It integrates natively with other Freshworks products like Freshdesk and Freshmarketer. It's used by small and mid-size sales teams, often ones already running Freshdesk for support and wanting their CRM in the same vendor ecosystem for unified billing and integration.
Who this helps
Small and mid-size B2B sales teams wanting built-in AI lead scoring
Businesses already using Freshdesk that want CRM in the same ecosystem
Teams that want native phone/email tracking without third-party dialer add-ons
Sales managers who want pipeline visibility with minimal setup time
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